Trek Mates India - Terms & Condition

Refund Norms, Cancellations Policy & User Agreement

Refund Norms For Events of duration 6 days & more:

  1. 70% refund if cancellation is made more than 90 days prior to the date of departure date of the event.
  2. 50% refund if cancellation is made more than 60 days and less than 90 days prior to the departure date of the event.
  3. 30% refund if cancellation is made more than 30 days and less than 60 days prior to the departure date of the event.
  4. NO refund will be made if cancellation is made within 30 days prior to the departure date of the event.

 

Refund Norms For Events of duration 3 days & more:

  1. 90% refund if cancellation is made more than 60 days prior to the date of departure date of the event.
  2. 75% refund if cancellation is made more than 45 days and less than 60 days prior to the departure date of the event.
  3. 50% refund if cancellation is made more than 30 days and less than 45 days prior to the departure date of the event.
  4. 25% refund if cancellation is made more than 15 days and less than 30 days prior to the departure date of the event.
  5. NO refund will be made if cancellation is made within 15 days prior to the departure date of the event.

Refund Norms For Events till 2 days duration:

  1. 90% refund if cancellation is made more than 10 days prior to the date of departure date of the event.
  2. 40% refund if cancellation is made more than 4 days (96 Hrs) and less than 10 days prior to the departure date of the event.
  3. NO refund will be made if cancellation is made within 4 days (96 hrs) prior to the departure date of the event.

Refund Norms For Dudhsagar Events:

  1. 90% refund if cancellation is made more than 120 days and less than 45 days prior to the departure date of the event.
  2. 50% refund if cancellation is made more than 45 days and less than 30 days prior to the departure date of the event.
  3. NO refund will be made if cancellation is made within 30 days prior to the departure date of the event.

 

 

Cancellation Policy

  1. Please note that cancellation charges are calculated on the Total amount payable and not of advance amount paid.
  2. Trek Mates Outbound Services Pvt. Ltd. will not be responsible for any losses incurred for any train/air/bus/taxi bookings, hotel bookings or extension to the camp done by clients/participants (either independently or through us)
  3. Refund will be paid only by NEFT /cheque after 10 days of the completion of event. Even in case of trek cancelled by Trek Mates India the same process will be followed.
  4. Transfer of booking to another event will be permitted where feasible and will be at the discretion of the management and participant consent.
  5. The transfer of booking from management side or from participants side will be allowed only once. Afterwards the amount will be processed as per the existing refund & cancellation policy.
  6. If the management cancels the program and transfer of the booking is done, the full amount will be transferred to the new event.
  7. If the participant cancels a booking and opts for transfer of the booking to any other event, only the refund amount (as per applicable policy), will be transferred to the new event.
  8. In case participant cancels the booking of an event where transfer of booking is done, the participant will be refunded the amount as per applicable cancellation policy.
  9. In case of cancellation of any event due to reasons beyond control (like Natural calamities, riots, political uncertainty, public transport failure etc.), refund shall be payable with respect to the given refund norms.

User Agreement

By registering or joining any of the program organized by Trek Mates Outbound Services Pvt. Ltd., it is assumed that you have read , understood & agreed to the Rules, Regulations, Terms, Conditions, Consents and Privacy Policy.

 

This User Agreement constitutes a binding contract between you, the participant, and Trek Mates Outbound Services Pvt. Ltd., the service provider, with regard to the use of various services that are provided by Trek Mates Outbound Services Pvt. Ltd. Please read these terms & conditions and our general information carefully before your tour booking with us. Trek Mates Outbound Services Pvt. Ltd is a company incorporated under the laws of India, with its registered office at A/1/11, Jai Trimurti CHS, Off Mumbai – Pune Old Highway, Kalwa West, Thane – 400605, India, provides various travel related services through its Website (www.trekmatesindia.com) & retail outlet at head office in Thane. Services are offered to the participant conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement. For the removal of doubts, it is clarified that availing of the Services by the participant constitutes an acknowledgement and acceptance by the participant of this Agreement. If the participant does not agree with any part of such terms, conditions and notices, the participant must not avail our Services. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each additional service (for example, flights, hotel reservations, packages, etc.). The participant shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the participant elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or house rules. Trek Mates Outbound Services Pvt. Ltd reserves the right not to accept any order placed by the participant through the Website without assigning any reason thereof. Any contract to provide any service by us is not complete until full money towards the service is received from the participant and accepted by Trek Mates Outbound Services Pvt. Ltd.